Messages sometimes display with broken fonts, odd colours, or messy spacing — usually from copied or richly formatted text. This guide shows how to switch formats and strip out unwanted styling.

Step 1 — Switch between HTML and plain text

Click the HTML toggle (blue) at the bottom-right of the toolbar to switch a reply to plain text. Plain text removes fonts, colours, and layout, leaving just the words.

Step 2 — Clear unwanted formatting

Select the affected text, then click Remove Formatting (orange) in the toolbar to strip out fonts, colours, and styles while keeping the text.

Step 3 — Set your default format

Go to Settings > Message Composing and set your Format Mode (blue) to control whether new messages start as HTML or plain text by default.

Explore our other guides to get the most out of Webmail.