In “Reports”, you can view metrics and results for all sent emails, and you can download a report of a sent email.

  • “Sent Emails”. Displays a list of all sent emails. For each email, you’ll see:
    • Email Name
    • Date sent
    • Contacts. A number of Contacts to whom Announcer Pro sent the email.
    • Opens. An “open” is a contact that Announcer Pro has identified as having opened the email, for any period of time.
    • Reads. A “read” is a contact that Announcer Pro has identified as having opened the email for at least five seconds.
      • Note: “Read” reporting is not available from some email systems. For those systems where “Read” reporting is available, you will be able to see who is reading your emails.
    • Bounces. A “bounce” is a contact for which Announcer Pro received a message from the contact’s email provider that the email was not delivered to the contact.
      • The reasons that this happens include: email address is no longer valid; Contact’s email provider has blocked delivery.
    • Unsubscribers. An “unsubscriber” is a contact who chose to opt out (footer of email) from receiving any more emails from you.
    • Clicks. A “click” is a contact who clicked on a link contained in the email.
    • Twitter. A number of recipients who clicked on the “Twitter” button in the email
    • Facebook. A number of recipients who clicked on the “Facebook” button in the email

  • “Email Details”.
    • You can see details or download a report if you click on an email.
      • In the lower left is an email summary. If you’d like to download a report:
        • Select a report format by clicking on the dropdown box below the “Download Detailed Report” and choose from HTML, CSV (can be opened by a spreadsheet program like Excel) or PDF.
        • Click on “Download”.
      • On the left side are “Email Statistics” (count and per cent of sent emails) for the following categories:
        • Recipients. A “recipient” is a contact to whom Announcer Pro has sent the email.
        • Delivered. A “recipient” is a contact to whom Announcer Pro was able to deliver the email.
          • Unsubscribes. An “unsubscribe” is a contact who chose to opt-out (footer of email) from receiving any more emails from you.
          • Flagged as Spam. Emails that were marked as a spam.
          • Opened. An “open” is a contact that Announcer Pro has identified as having opened the email, for any period of time.
            • Clicks. A “click” is a contact who clicked on a link contained in the email.
            • Facebook Clicks. A number of recipients who clicked on the “Facebook” button in the email.
            • Twitter Clicks. A number of recipients who clicked on the “Twitter” button in the email.
        • Bounces. A “bounce” is a contact for which Announcer Pro received a message from the contact’s email provider that the email was not delivered to the contact.
          • The reasons that this happens include: email address is no longer valid; Contact’s email provider has blocked delivery.
      • Under the graph there is a list of contacts (email addresses) for the selected category in the “Email Statistics”.
        • When you first open the “Email Details” page, “recipients” are displayed.
        • To get a list of contacts for a different category, click on that category in the “Email Statistics” report.
        • If you’d like to download a report:
        • Select a report format by clicking on the dropdown box to the right of “Download full report as” and choose from HTML, CSV (can be opened by a spreadsheet program like Excel) or PDF.
        • Click on “OK”